Implementation Manager ANZ

Make your mark at one of the biggest names in payments. We're looking for an Implementation Manager to join our ever evolving commercial team and help shape the future of global commerce.

About the team

You will be joining a highly motivated and driven team of people who work in eCommerce Payments. Our aim is to 'WOW' our merchants by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.

What you'll own

• Possess expert level of knowledge on all relevant products and services.
• This is a customer-facing role, you will be responsible for supporting our merchants in integrating with Worldpay suite of payment services.
• As a go-to expert, you'll work directly with the merchant and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
• Supporting the merchant and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• You will be responsible for defining the finalised scope and manage the project right through completion and post live monitoring, following clear and well-maintained project plan.
• You will keep all relevant stakeholders updated with regular scheduled meetings to identify any risk early and ensure that the project is going to plan.
• You'll use your exceptional project management skills and experience to work on a high number of projects at any one time.
• You'll also plan and deliver customer demos and training on product functionality, to help maximise the value add to their businesses.
• This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.
• Other related duties assigned as needed.

What you'll bring

• Proven background in managing projects and delivering customer technical integrations.
• Confidence and experience in managing relationships between internal and external stakeholders.
• Possess strong communication and interpersonal skills. Speak up in meetings and contribute positively.
• Creative and forward thinking with a good aptitude for problem solving.
• Be curious, ability to capture customer requirements and familiar with funnelling techniques.
• Proficiency in at least one of the following programming languages: PHP / .NET / JAVA / C/ C++.
• Experience in multiple operating systems: Windows, OSX, Linux, iOS, Android is a plus.
• Knowledge of Database technologies: Oracle / SQL.
• Ability to perform server log checks with SPLUNK analysis tool.
• Someone who can work independently as well as is a team player.

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.