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IT Operations Specialist

SpotlineSunnyvale, CA🇺🇸United StatesPosted 3 Aug 2026

Why This Role Stands Out

This role offers a fantastic opportunity to enhance your IT operations expertise within a reputable company, with strong potential for career advancement and skill development. You'll thrive here if you have a passion for problem-solving and enjoy providing seamless technical support in a dynamic environment. Don't miss out on the chance to make a significant impact – apply today!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Sunnyvale, CA, United States
Posted
2 weeks ago

Job Description

  • 5 10 years of experience in IT Operations, Desktop Support, Systems Administration, or a related ITsupport role.
  • Experience providing day-to-day IT troubleshooting for laptops, Slack, printers, monitors, peripherals, networking, and general end-user technical issues.
  • Hands-on experience setting up laptops, printers, monitors, docking stations, and HDMI connections for employees.
  • Experience supporting Mac computers and troubleshooting macOS-related hardware and software issues.
  • Must be available onsite every Monday to provide IT orientation, equipment setup, and onboarding support for new hires.
  • Experience supporting approximately 50 employees in a fast-paced office environment.
  • Ability to manually track and manage incoming IT requests through email, chat, and other communication channels while ensuring timely resolution.
  • Willingness to occasionally provide evening support for UAE teams between 9:00 PM 10:00 PM PST as business needs require.
  • Ability in assisting with office moves, including coordinating internet setup, working with internet providers, and configuring office technology.
  • Experience managing endpoint devices, MDM platforms, and enterprise IT environments.
  • Some knowledge of IT security, VPN technologies, identity management, and compliance best practices.
  • Experience supporting office infrastructure, including networking, printers, wireless connectivity, and collaboration technologies.
  • Proven experience with IT asset management and vendor management.
  • Experience in startup or high-growth environments is a plus.
  • Excellent customer service skills; white glove service
  • Comfortable communicating and collaborating with teams in both the U.S. and UAE.
  • Comfortable working across multiple time zones with international teams.

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