Senior ServiceNow Developer - Hybrid

Title:             Senior ServiceNow Developer - Hybrid

Mandatory skills:

ServiceNow development, ServiceNow administration,
ServiceNow APIs, JavaScript, HTML, CSS,
ITSM, ITOM processes, workflows, automation, CSM, HAM,
ServiceNow modules, ITSM, IT Service Management, CSM, Customer service management, PSDS, HAM, Hardware asset management,
Agile methodologies, Scrum methodologies, project delivery,
API integration, REST web services, SOAP web services,
Technical documentation, system design, operational workflows, technical solutions, troubleshoot issues, seamless integration, budget restrictions, customizations, integrations

Description:

Job Summary:
As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization’s use of ServiceNow.

Responsibilities
Design, develop, and implement ServiceNow solutions, including customizations and integrations.
Collaborate with stakeholders to gather, analyze, and refine requirements.
Customize and configure ServiceNow applications, modules, and workflows.
Troubleshoot and resolve technical issues on the ServiceNow platform.
Develop and maintain technical documentation, including system designs and user guides.
Mentor junior developers and contribute to the team’s technical growth.
Stay updated on the latest ServiceNow features and industry best practices.
Ensure compliance with coding standards, security policies, and best practices.
Conduct code reviews and actively participate in design discussions.
Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
At least 5+ years of hands-on experience with ServiceNow development and administration.
Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
Strong understanding of ITSM and ITOM processes, including workflows and automation.
Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
Familiarity with Agile/Scrum methodologies for project delivery.
Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills to work effectively with cross-functional teams.

Skill - Required / Desired - Amount of Experience
ServiceNow platform expertise (development, configuration, integration). - Required - 6 Years
JavaScript and scripting knowledge. - Required - 6 Years
API integration (REST/SOAP web services). - Required - 6 Years
ITSM and ITOM process optimization. - Required - 6 Years
ITSM, CSM, HAM, and FSM experience - Required - 6 Years
Agile/Scrum project delivery. - Required - 6 Years
Technical documentation and system design. - Required - 6 Years
Troubleshooting and analytical thinking. - Required - 6 Years

Notes:
Hybrid (Remote and Onsite)

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Nivas Palanisamy

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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