Reservations Agent (Weekend Cover)

As a Reservations Agents at The Cadogan you will join our fantastic Reservations team who look after each other, our amazing property and our guests. 

If you are looking to develop your skills and be part of the future of luxury, this is your moment. 

Primary Responsibilities Include  

• Handle incoming reservation inquiries via phone, email, and online booking platforms. 

• Process guest reservations accurately and efficiently, ensuring all details are recorded correctly. 

• Provide information about room rates, availability, hotel facilities, and services to potential guests. 

• Maintain accurate records of reservations, cancellations, and modifications using the hotel's reservation management system. 

• Collaborate with the front office, sales, and revenue management teams to ensure seamless service and guest satisfaction. 

About Us    

Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse. 

The hotel’s 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury, creating a space imbued with character, history, and a profound sense of belonging, all while echoing its tradition of hosting both historical and contemporary esteemed guests. The hotel further distinguishes itself through its exceptional food and beverage offering: 

• Willett’s, our welcoming neighbourhood British bistro and bar, where seasonal British produce, daily specials and classic dishes are served in a warm and inviting all-day dining setting. 

• The Drawing Room is an elegant space open from morning until late, offering a cosy corner exclusively for hotel guests at breakfast until 11am. From then on, it welcomes everyone — whether for lunch, dinner, or drinks expertly crafted by our talented bartenders. 

The Belmond & LVMH Family   

The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.   

What You Bring:  

• Warm, genuine and approachable character 

• Excellent team working skills 

• Great attention to detail 

Applicants must have eligibility to work in the UK. 

What We Offer:  

The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries 

• Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences 

• Life assurance 

• Company sick pay 

• Increased annual leave entitlement with length of service 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.