Desktop Management Field services Technician L2

Must Have Technical/Functional Skills:

Desktop/deskside and onsite field support 

Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics 

Printer/secure print support 

SCCM/MECM, Intune, JAMF, MyPC Health Check, and ServiceNow 

Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh 

SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations

Desktop support, Field services, Deskside support, Printer support, Reimages

 

Required Skills

L2 onsite/deskside support responsibilities 

Ticket handling in ServiceNow with SLA and documentation expectations 

Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support 

Printer and secure print troubleshooting 

Asset tagging, inventory, loaner device tracking, returns, and vendor coordination 

SOP, KB, security, ESD/safety, and site compliance adherence 

Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams.