Delivery Manager - Contact Center Transformation (Flexible Work)
Why This Role Stands Out
As a Delivery Manager at Optus Enterprise, you'll drive impactful contact center transformations, gaining broad experience across voice, digital, and assisted channels within a reputable company. This hybrid role is ideal for a seasoned professional who thrives on leading cross-functional teams to deliver complex projects and realize significant benefits. Embrace this exciting opportunity to shape the future of customer experience!
Quick Overview
Job Description
Optus Enterprise is seeking a Delivery Manager to lead end-to-end delivery of complex business and technology initiatives across voice, digital, and assisted service channels. You will oversee cross-functional teams, manage scope, budget, and benefits realization, and drive adoption and handover to live operations in a matrix environment.
The role requires 5+ years delivering complex programs in telecommunications contact centres or related operations, with proven stakeholder management and
Skills
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