Full timeCustomer Service

Night Welcome Supervisor

AccorHotelLondon, England🇬🇧United KingdomPosted 24 Sept 2026

Why this role stands out

This entry-level role offers a fantastic opportunity to develop your customer service and leadership skills within a globally recognized hotel brand, with clear paths for career advancement and a competitive hourly wage. You'll thrive if you're proactive, enjoy creating memorable guest experiences, and are eager to support and train a team, making this an excellent step to explore limitless possibilities within Accor. Apply today to begin your exciting journey in hospitality!

Quick overview

Salary£17/hr

SeniorityEntry Level

Employment typeFull Time

Work modeOn Site

LocationLondon, England, United Kingdom

Posted4 weeks ago

Job description

"Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS".

Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
Is proactive, anticipates guests needs and looks for suitable solutions
Conveys the hotel image and promotes company’s loyalty programme
Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner
Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
Carries out all operations concerning guests arrival and departure in compliance with payment procedure
Informs guests about formalities, any special conditions relating to their stay and the services available
Actively contributes to the qualitative and quantitative targets of the department
Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
Supervise, support, train, develop the Night Welcomers.
Covers the Night Manager duties during periods of leave.

Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
Pension Scheme: Secure your future with our contributory pension plan
Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
Complimentary Meals: Free meals provided whilst on duty
Wellness Perks: Free access to the hotel gym
Employee Assistance Programme: Confidential support available 24/7
Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: £16.66 per hour

The successful candidate must already have eligibility to work in the UK.