Generative AI Product Specialist - NYC, NY (Need Only Locals)

Job Title:  Generative AI Product Specialist

Location: NYC, NY (Day 1 Onsite)

Experience: 10+ years

Primary Skill: Agent AI, Prompt Engineering, Generative AI

Job Description:

·         AI Product & Copilot Agent Specialist We are seeking a highly technical and innovative professional with deep expertise in Generative AI, Microsoft 365 Copilot, Copilot Studio, and conversational AI solutions to design, build, deploy, and continuously improve AI-powered experiences for colleagues.

·         This individual will serve as both a hands-on builder and strategic partner, creating custom GPTs, Copilot agents, and AI chatbots that improve productivity, learning, and the overall colleague experience.

·         The ideal candidate is passionate about AI, comfortable navigating rapidly evolving technologies, and skilled at translating business needs into scalable AI solutions that deliver measurable value.

·         AI Agent Development & Management Design, build, test, deploy, and maintain custom GPTs, Microsoft 365 Copilot agents, and AI-powered chatbots for product management and colleague productivity use cases.

·         Manage the end-to-end lifecycle of AI solutions, including requirements gathering, prompt engineering, testing, deployment, monitoring, and continuous improvement.

·         Own and support existing AI products, including enterprise and organization-wide chatbots, ensuring high quality, reliability, and adoption.

·         Microsoft AI Ecosystem & Vendor Partnership Leverage Microsoft 365 Copilot, Copilot Studio, and related technologies to deliver innovative colleague experiences.

·         Partner closely with Microsoft and other technology vendors to troubleshoot issues, resolve defects, implement enhancements, and manage production deployments.

·         Stay current on emerging AI capabilities and identify opportunities to introduce new solutions that improve productivity and learning outcomes.

·         Data, Analytics & Optimization Monitor agent performance, adoption, and engagement metrics using available reporting and analytics tools, including Microsoft Viva Insights and platform reporting capabilities.

·         Analyze user behavior, feedback, and usage data to drive product enhancements and improve AI effectiveness.

·         Establish measurement frameworks to assess business impact and colleague value.

·         Operations, Support & Knowledge Management Partner with Technology Operations, Servicing, Product, and Engineering teams to monitor AI solutions in production and proactively address issues.

·         Create and maintain knowledge articles, troubleshooting guides, FAQs, and support documentation.

·         Establish operational processes for ongoing support, governance, and continuous improvement.