IT Support Officer

William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'just-right' model - a top tier firm that's perfectly sized to ensure every employee has a tangible impact. William Buck is the perfect place to start, grow or take your career to the next level. Be part of a dynamic team that prides itself on delivering advice that makes a difference.

Job Description

We are looking for an IT Support Officer to join our IT team. You will report to the IT Manager and will be responsible for providing excellent customer and technical on site service to the SA office in an efficient, personal, and professional manner.

You will be responsible for:

• Responding to IT tickets in a professional and prompt manner
• Prioritising tasks and allocating to relevant IT technical resource
• Administering IT systems and users
• Managing asset assignments and provide necessary training to the staff

Desired Skills and Experience

The successful candidate will possess

• Demonstrated experience in similar positions
• At least an AQF Diploma level qualification in Information Technology or a related field is required
• Proven experience with providing technical support to Office 365, Windows OS, Servers, Active Directory, and MS Office, as well as other applications.
• Strong customer/client focus with excellent communication skills
• High level organisational skills with the ability to work under pressure and manage competing priorities
• Effective problem solving skills
• Ability to work as part of a team
• Experience in a high volume service desk environment is advantageous

The salary package for the role is $76,550 + super.