Systems Analyst, Enterprise Technology

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DH/EHEALTH/EH-56

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We're focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and wellbeing treatment or accelerating medical research. It's all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

The Systems Analyst will be responsible for coordinating and facilitating analysis and support activities for Custom Off The Shelf (COTS) ICT solutions used to support finance and regulatory functions.

Working closely with business stakeholders, support teams and COTS vendors, you will adhere to service management practices to ensure effective analysis and timely resolution of incidents, problems and requests in alignment with Operational Level Agreements (OLAs) and Service Level Agreements (SLAs).

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

• Develops and maintains domain knowledge of finance and/or regulatory business functions and associated processes to support timely resolution of incidents and requests.
• Provides input into solution related problem diagnosis to support problem resolution and supports implementation of preventative or continuous improvement measures as appropriate.
• Highly developed interpersonal and negotiation skills, with an ability to establish and maintain effective working relationships, provide advice on processes and policies, and work effectively with a diverse range of internal and external stakeholders.
• Adheres to service management practices to ensure alignment with Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) for seamless Incident, Problem, and Request Management.
• Maintains technical knowledge of the supported COTS platform and identifies opportunities for continuous improvement based on platform updates and vendor product roadmap.
• Draft and develop material including the preparation of Cabinet and Cabinet related material, Ministerial and Secretary briefings and meeting papers, agendas, minutes and reports.

Qualifications / Specialist Expertise

• A bachelor's degree in computer science, Information Technology, or a related field is required.
• Certifications related to IT service management (such as ITIL) and relevant technical certifications is desirable.
• Experience supporting one or more finance and/or regulatory ICT solutions in large organisation.
• Demonstrated experience in working with business stakeholders, support teams and external vendors to analyse and resolve incidents and problems is required.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

Inclusive workplace:

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds.

All applicants may be required to complete a police check and other pre employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

Applications close Tuesday 21 July 2026 at 11.59pm