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ServiceNow Flow Designer\/Automation Engineer

Technogen, Inc.Charlotte, NC🇺🇸United StatesPosted 15 Jul 2026

Why This Role Stands Out

You'll have the opportunity to drive significant process improvements and develop your automation skills with a leading IT services provider. This role is ideal for a detail-oriented engineer who thrives on translating complex operational procedures into efficient, automated workflows within the ServiceNow platform. Join Technogen to make a tangible impact and grow your career in a well-established company.

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Job Title: ServiceNow Flow Designer\/Automation Engineer

Location: Onsite (Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA)

Overview:The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed-ensuring that processes are automated, standardized, and aligned to service-aware principles.

Workflow Design & Automation Development

- Design, build, and maintain workflows using Flow Designer and related automation capabilities

- Develop reusable flows, subflows, and actions for enterprise-scale use cases

- Ensure workflows are modular, maintainable, and aligned to platform standards

Process Automation & Translation

- Translate business and operational processes into automated workflows

- Eliminate manual coordination by automating decision points and execution steps

- Align workflows to service dependencies and operational realities

Governance Automation & Policy Enforcement

- Embed governance rules and approval models into workflow logic

- Prevent incomplete, non-compliant, or unauthorized actions

- Enforce service ownership, lifecycle, and control requirements through automation

Change & Incident Workflow Enablement

- Build workflows supporting change lifecycle, including validation, approvals, and execution gating

- Enable incident routing, triage, and enrichment workflows

- Use service context for accurate execution and routing decisions

Automation Reliability & Error Handling

- Design workflows with error handling, retry, and fallback logic

- Ensure automation is resilient and safe for production use

- Define and document failure conditions and recovery approaches

Automation Optimization & Continuous Improvement

- Monitor workflow performance and execution outcomes

- Improve workflows to reduce cycle time and eliminate inefficiencies

- Standardize automation patterns for reuse and consistency

Basic Qualifications:

  • 5+ years' experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
    • Strong understanding of workflow orchestration and process automation principles.
    • Experience translating business requirements into automated solutions.
    • Proven ability to build scalable and reliable automation in enterprise environments.
  • Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA

Peferred:

  • Bachelor's Degree preferred
  • Experience supporting service-centric or Service-Aware operating models.
  • Familiarity with governance automation and policy-as-code concepts.
  • Experience with ITSM processes such as change and incident management.
  • Background in regulated or complex enterprise environments.

Govinda rajulu. M| Sr. Talent Acquisition Specialist

Skills

SAFe

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