Regional IT Analyst

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and toward a sustainable future for the world.

We're looking for a Regional IT Analyst for our Melbourne office, responsible for providing IT service coordination and assistance as part of a regional team, serving users in Australia, New Zealand, Torres Strait & Asia. This role involves end user support, hardware configuration and fulfillment, remote and on site support, and collaboration with specialists globally to deliver service to our business colleagues.

This is a full time opportunity. You need a few years of experience in a desktop support or infrastructure role, excellent communication skills, and a passion for customer service. You will be responsible for helping to maintain local communications rooms at our facilities and for traveling across the region from time to time. Travel will vary, with long spells in Melbourne, but there will be busy periods requiring one week or more per month to deliver change or provide support wherever we need it. Most travel will be within Australia and New Zealand.

Why Aggreko?

• Competitive compensation package
• Generous Holiday Entitlement
• Industry leading benefit plans including medical insurance
• Continuous training and development with career growth opportunities
• Safety focused culture

What you'll do:

• Provide technical support to end users, troubleshooting and resolving end user hardware and software issues including desktops, laptops, printers, basic networking and mobile devices.
• Install, configure, and maintain computer systems and peripherals.
• Collaborate with the 24x7 Service Desk, regional colleagues and specialist teams overseas.
• Assist in the implementation and maintenance of IT policies and operating procedures.
• Document and maintain accurate records including incident, request, change, inventory and procedural information.
• Procure and deploy IT equipment and software.
• Manage triage of incidents and requests, working as part of a regional team across time zones.

You'll have the following skills and experience:

• Bachelor's Degree in Computer Science, Information Technology, or a related field (or applicable industry experience).
• At least a few years of experience in desktop support or infrastructure roles.
• Experience making changes in data centres under guidance.
• Experience with Microsoft technologies, including 365, AD, MIM, and InTune.
• First line IT support experience.
• Familiarity with MS Windows 10/11 operating systems.
• Strong problem solving techniques and troubleshooting skills for hardware and software.
• Experience troubleshooting desktop and basic network problems.
• Experience configuring and maintaining computer systems and peripherals.
• Excellent communication and interpersonal skills with a strong customer service ethic.
• Ability to work independently and as part of a team.
• Strong analytical and problem solving skills.
• Basic awareness of IT security.
• ITIL qualification or basic understanding of Incident Management and Request Fulfilment.
• Experience with remote support tools and ticketing systems.
• Willingness and ability to travel.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for our communities. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.