L3 Production Support Engineer

Required skills

• Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
• Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
• Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
• Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
• Methodical approach to problem solving and incident management
• Able to define and document operational procedures and runbooks
• Familiarity with release packaging and deployment: rundeck, ansible, etc.
• Understanding of SDLC and Agile frameworks.

Typical assignments:

• Implementing pre-release and post-deployment verifications
• Integrating with Rundeck or DevAzure for deployment
• Implementing application control solutions (start/stop scripts)
• Integrating with monitoring solutions (OpsRamp)
• Provisioning and setup of new servers
• Configuring authentication, Service Accounts, etc.
• Following up on production incidents and problem tickets
• Troubleshooting trading and market data production issues.
• Recommending and implementing infrastructure improvements.
• Working knowledge of python scripting.

Intangibles

• Industry experience - Enthusiasm to learn regulatory and trading workflows.
• Takes ownership and drives solutions to completion.
• Amenable to shift gears on Regulatory Ops business priorities.
• Ability to multitask and troubleshoot L3 Support during NY hours.
• Cross-training with existing other L3 resource(s).

Education

• Bachelor’s degree in computer science or related field.