Delivery Lead

Job Title: Delivery Lead / POD Lead

Location: Bangalore

Department: Delivery / Customer Support

Employment Type: Full-time

Reports To: Head of Delivery / Director - Delivery

Role Overview

We are looking for a highly motivated and experienced Delivery Lead / POD Lead to join Signzy Technologies Private Limited, a leading B2B SaaS technology product organization.

The Delivery Lead will be responsible for ensuring the successful delivery of products and services to clients by managing the end-to-end project lifecycle, from initiation to completion. This role will work closely with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to ensure client expectations are met, project timelines are maintained, and delivery processes run smoothly and efficiently.

Key Responsibilities

Project Management

Oversee multiple client-facing projects simultaneously, ensuring delivery is completed on time, within scope, and as per defined quality standards.

Client Relationship Management

Act as the primary point of contact for clients, manage client expectations, proactively address concerns, and ensure a high level of customer satisfaction.

Cross-Functional Collaboration

Coordinate with Product, Engineering, Sales, and Customer Success teams to ensure alignment on deliverables, timelines, milestones, and client requirements.

Resource Management

Plan and manage resource allocation across projects to ensure successful delivery and avoid bottlenecks.

Risk and Issue Management

Identify project risks, dependencies, and issues in a timely manner, and work with relevant stakeholders to mitigate or resolve them effectively.

Delivery Process Ownership

Own the end-to-end delivery process by continuously assessing workflows, delivery standards, and client outcomes to drive improvements.

Stakeholder Communication

Provide regular updates on project progress, risks, issues, and milestones to internal and external stakeholders, ensuring transparency throughout the delivery lifecycle.

Reporting and Documentation

Maintain accurate project documentation, status reports, trackers, and other relevant project-related records.

Continuous Improvement

Drive process improvements, implement delivery best practices, and contribute to operational efficiency and improved quality of delivery.

Job Requirements

Experience

• 5+ years of experience in Delivery, Project Management, Program Management, or a similar client-facing role within a B2B SaaS or technology-driven environment.
• Proven experience in managing large-scale and complex client projects involving cross-functional teams.
• Strong experience in SaaS product delivery, including onboarding, integrations, implementation, and customer enablement.
• Hands-on experience with Agile methodologies such as Scrum and Kanban.
• Familiarity with project management tools such as Jira, Asana, Trello, or similar platforms.

Education

• Bachelor's degree in Business, Engineering, Computer Science, or a related field.
• PMP, PRINCE2, Scrum Master, or Agile certifications would be an added advantage.

Technical Understanding

• Good understanding of SaaS architectures, cloud-based applications, and technology stacks.
• Ability to understand technical requirements and communicate effectively with both technical and non-technical stakeholders.

Key Skills

Leadership and Communication

• Strong leadership and people management skills.
• Ability to guide, motivate, and align cross-functional teams towards successful project delivery.
• Excellent verbal and written communication skills.
• Ability to engage effectively with internal teams, external clients, and senior stakeholders.

Project and Delivery Management

• Strong expertise in managing timelines, scope, resources, risks, and dependencies.
• Ability to manage multiple projects and competing priorities simultaneously.
• Strong ownership mindset with the ability to drive projects to closure.

Client Focus

• Strong client-facing skills with the ability to build long-term relationships.
• Ability to understand client expectations, business needs, and pain points.
• Commitment to delivering high-quality outcomes and ensuring customer satisfaction.

Problem Solving and Decision Making

• Ability to analyze complex problems and provide practical, solution-oriented recommendations.
• Strong decision-making capabilities, especially in high-pressure situations.
• Ability to anticipate challenges and take proactive corrective action.

Attention to Detail and Quality

• Strong attention to detail in project planning, documentation, communication, and delivery.
• Commitment to maintaining high standards of quality across deliverables and client interactions.

Time Management

• Excellent organizational and time management skills.
• Ability to manage multiple deadlines, stakeholders, and deliverables effectively.

Desirable Qualities

• Strong understanding of Agile principles and the ability to promote Agile ways of working within teams.
• Proactive, solution-oriented, and comfortable working in a fast-paced environment.
• Strong client empathy and ability to understand business-critical client requirements.
• Ability to drive accountability across teams and ensure timely execution.
• Comfortable working with ambiguity and evolving project requirements