Site Reliability Analyst

Job#: 3042715

Job Description:
Site Reliability Analyst

Pay Range: $43-45/hr.

Contract position thru April 2027 (with potential for further extension)

100% Remote

Role Overview

We are seeking a highly skilled Site Reliability Analyst to join our IT Service Delivery organization. This role is responsible for the end-to-end reliability, performance, observability, and operational excellence of a large-scale enterprise performance analytics platform. Initially, this position will act as a backup for system maintenance and support, transitioning long-term into a performance engineering role focused on troubleshooting complex system and application issues.

Key Responsibilities

• Support and maintain the Capacity Management (CPAC) environment, performing daily operational monitoring and system health checks.
• Troubleshoot performance issues, collector failures, missing data, and application stability concerns.
• Investigate system and application performance issues, assisting customers with root cause analysis.
• Design, build, and support a production monitoring and analytics platform in a Docker/Kubernetes containerized environment.
• Ensure high availability, reliability, and scalability of platform services while adhering to enterprise security and compliance standards.
• Develop operational runbooks, standard operating procedures, and support documentation.
• Perform manual OS patching, vulnerability remediation, and operate vulnerability scanning tools.
• Correlate logs, metrics, traces, and events using tools like Splunk, Prometheus, and Grafana to identify root causes.
• Analyze system resource utilization, including CPU, memory, disk I/O, and network latency.
• Lead technical discussions with support teams to investigate and resolve performance issues.

Required Qualifications

Experience:

• 5+ years of Linux/Unix administration experience, including system build and deployment.
• 5+ years of experience supporting enterprise production applications.
• 3+ years of container platform administration experience (Docker/Kubernetes).
• Proven experience in troubleshooting performance issues in distributed production environments and performing root cause analysis.
• Experience with service maintenance, operational support, and performance management.

Technical Skills:

• Programming and automation experience with one or more: Python, NoSQL, Svelte, SQL, GIT, Bash/Shell scripting.
• Experience with observability tools such as Splunk, Grafana, Prometheus, AppDynamics, or OpenTelemetry.
• Familiarity with security scanning tools, vulnerability management, and patch management.

Professional Skills:

• Advanced analytical problem-solving and critical thinking skills.
• A strong drive and attitude to learn, resolve issues, and not give up easily.
• Ability to communicate recommendations effectively to both technical and non-technical audiences.
• Must be a U.S. Person.

Preferred Qualifications

• Exposure to Airflow.
• Site Reliability Engineering (SRE) experience.
• Background in performance engineering or capacity planning/management.
• Cloud platform experience (AWS, Azure, Google Cloud Platform).
• Certification in Kubernetes or Docker.
• Broad technical exposure across various OS platforms (e.g., HPUX, AIX, VMware), networking protocols, and storage technologies.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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