Oracle Field Service Cloud implementation

Field Service Consultant

 •             Bachelor''s degree in Engineering, Information Systems, Business, Supply Chain, or related field.

•              5+ years of Oracle Field Service consulting experience.

•              Experience implementing Oracle Field Service Cloud solutions.

•              Strong understanding of mobile workforce management.

•              Experience in field operations and dispatch processes.

•              Knowledge of service lifecycle management.

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Preferred Qualifications

•              Experience within:

o             EPC

o             Infrastructure Construction

o             Utilities

o             Energy

o             Telecommunications

o             Power Delivery Organizations

•              Oracle Field Service Cloud Certification.

•              Experience with Oracle Fusion ERP ecosystem.

•              Exposure to large-scale enterprise transformation programs.

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Oracle Skills Required

Mandatory

•              Oracle Field Service Cloud (OFS)

•              Routing & Scheduling

•              Capacity Management

•              Mobility Configuration

•              Resource Management

•              Work Order Management

•              Dispatch Console

Preferred

•              Oracle Fusion SCM

•              Oracle Maintenance Cloud

•              Oracle PPM

•              Oracle Integration Cloud (OIC)

•              Oracle ERP Cloud

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Technical Skills

•              Oracle Field Service Cloud

•              Oracle Integration Cloud (OIC)

•              REST APIs

•              SOAP Services

•              Data Migration

•              Workflow Configuration

•              Mobile Application Configuration

•              Reporting & Analytics

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Functional Skills

•              Field Service Operations

•              Workforce Scheduling

•              Dispatch Optimization

•              Asset Maintenance

•              Crew Management

•              Work Order Lifecycle

•              Service Level Agreements (SLA)

•              Resource Planning

•              Inventory & Materials Tracking

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Soft Skills

•              Client Engagement

•              Stakeholder Management

•              Problem Solving

•              Leadership

•              Communication

•              Training & Knowledge Transfer

•              Process Improvement

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MasTec-Specific Experience (Highly Preferred) Experience supporting field operations in the following sectors would be highly desirable:

•              Power Transmission & Distribution

•              Renewable Energy Construction

•              Pipeline Infrastructure

•              Telecommunications Network Deployment

•              Data Center Construction

•              Utility Services

•              Civil Infrastructure Projects

•              Water & Wastewater Operations

These business areas closely align with MasTec''s infrastructure and EPC operations, where large distributed field workforces require sophisticated scheduling, dispatch, and mobile workforce management capabilities. [mastec.com], [stag-maste....sdsol.com], [themastec.com] Experience Range 7–15+ Years Overall Experience Ideal Candidate Profile

•              7+ years in Oracle applications consulting.

•              3+ years Oracle Field Service Cloud experience.

•              At least 1–2 end-to-end OFS implementations.

•              Strong integration experience with Oracle Fusion ERP.

•              Experience supporting large field-service or EPC organizations.

•              Proven expertise in workforce optimization, scheduling, dispatching, and mobile field operations.

Roles & Responsibilities

Oracle Field Service Implementation

•              Lead Oracle Field Service Cloud implementation and enhancement projects.

•              Conduct business requirement workshops with stakeholders.

•              Configure OFS according to operational and business requirements.

•              Perform fit-gap analysis and recommend best-practice solutions.

•              Support solution design, testing, deployment, and hypercare activities.

Field Workforce Management

•              Configure workforce structures including:

o             Field Technicians

o             Contractors

o             Supervisors

o             Dispatchers

o             Service Regions

•              Configure work zones, shifts, calendars, and travel parameters.

•              Optimize workforce utilization and productivity.

Scheduling & Dispatch Management

•              Configure routing and scheduling rules.

•              Implement automated dispatch optimization.

•              Manage:

o             Work Orders

o             Service Appointments

o             Crew Assignments

o             Emergency Field Requests

•              Improve field response times and SLA compliance.

EPC and Infrastructure Operations Support

•              Support field operations related to:

o             Utility Construction

o             Power Delivery Projects

o             Pipeline Construction

o             Network Infrastructure Deployment

o             Renewable Energy Sites

o             Data Center Projects

•              Enable real-time visibility into field activities.

•              Improve coordination between project management and field teams.

Mobility & Field Execution

•              Configure Oracle Field Service Mobility.

•              Support mobile workforce capabilities including:

o             Work Order Execution

o             Asset Inspections

o             Material Consumption

o             Time Reporting

o             Photo Capture

o             GPS Tracking

•              Ensure offline functionality for remote project sites.

Integration Responsibilities

•              Integrate OFS with:

o             Oracle Fusion ERP

o             Oracle SCM Cloud

o             Oracle Projects (PPM)

o             Oracle Maintenance Cloud

o             CRM Applications

•              Support data synchronization between enterprise systems and field platforms.

•              Assist technical teams with API and integration requirements.

Reporting & Analytics

•              Develop operational dashboards and reports.

•              Monitor KPIs including:

o             Technician Utilization

o             First-Time Fix Rate

o             Schedule Compliance

o             Workforce Productivity

o             Travel Time

o             SLA Performance

•              Provide insights to operations leadership.

Testing & Support

•              Develop test scenarios and test scripts.

•              Support User Acceptance Testing (UAT).

•              Resolve production issues and system defects.

•              Train dispatchers, supervisors, and field technicians.

•              Support Oracle quarterly cloud updates and regression testing.