Credit Collections Coordinator

RESPONSIBILITIES:
Kforce has a client that is seeking a Credit Collections Coordinator in El Segundo, CA.

Summary:
The Credit & Collections Coordinator is responsible for managing a portfolio of customer accounts to ensure timely collection of outstanding receivables, accurate account reconciliation, and compliance with company policies. This role focuses on maximizing cash collections, minimizing bad debt, and achieving departmental performance goals.

Key Responsibilities:
* Manage assigned customer accounts and collect outstanding balances while reducing write-offs and delinquent accounts
* Proactively contact customers regarding past-due invoices and maintain consistent follow-up efforts
* Document all collection activities and customer interactions accurately
* Resolve collection issues, disputes, billing discrepancies, unapplied payments, and account reconciliations by collaborating with internal teams and escalating issues when necessary
* Process account adjustments, credit line reviews, order holds/releases, customer refunds, and payment-related inquiries
* Escalate delinquent or inactive accounts according to established procedures and assist with third-party collections and write-off documentation
* Generate, review, and analyze portfolio reports to identify trends, risks, and collection opportunities
* Distribute customer invoices and statements and manage inbound and outbound customer communications via phone and email
* Build and maintain strong relationships with customers and internal business partners
* Participate in process improvement initiatives, training programs, special projects, and other collection-related activities
* Crosstrain with team members to provide coverage and support across customer portfolios

REQUIREMENTS:
* Bachelor's degree in Finance, Accounting, Business, or a related field preferred; Equivalent combination of education and relevant work experience will be considered
* 5+ years of experience in credit, collections, or accounts receivable
* Experience working with SAP or a similar ERP system; ability to quickly learn SAP FSCM preferred
* Strong customer service, negotiation, and relationship-building skills
* Excellent communication, organizational, analytical, and problem-solving abilities
* Proficiency with Microsoft Office applications, particularly Excel, and experience using financial or intercompany systems
* Detail-oriented with a strong sense of urgency and ability to manage multiple priorities in a fast-paced environment

Preferred:
* Experience leveraging AI tools, including Microsoft Copilot, to improve productivity and workflows
* Knowledge of credit risk management and financial statement analysis
* Data analytics skills with the ability to interpret trends and support decision-making

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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