Senior Business Analyst - RICOM

Employment Type

Permanent

Closing Date

28 July :59pm

Position

Senior Business Analyst - RICOM

About the Role

The Senior Business Analyst - RICOM will help CARL sustainably run, improve and scale RICOM - Telstra's core governance, risk and compliance platform (Archer GRC). The role is a hands on, subject matter expert position that owns day to day operations while shaping the roadmap and driving continuous improvement. The preferred location is Melbourne, VIC or Sydney, NSW; applicants from all of Australia are considered.

What You'll Do

• Own RICOM operations - act as the senior SME for RICOM operations, configuration and support, and manage issues, defects, access requests, workflows and data problems.
• Support releases, upgrades, testing and stabilisation, working closely with IT, Archer, vendors and stakeholders to maintain platform health.
• Provide expert support and advice - deliver L1/L2 support and SME guidance across all RICOM modules, investigate and resolve complex user and system issues, convert repeat issues into guidance, help improve support efficiency through intake forms and AI enabled triage.
• Configure and improve the platform - set up workflows, fields, modules, dashboards and reports, translate business needs into sustainable configurations, implement APIs for data ingestion and export, and extend Archer Engage functionality to improve line 1 experience.
• Engage stakeholders and govern change - partner with Risk, Compliance, Privacy, Assurance and business teams, support RICOM governance forums, balance priorities and drive aligned outcomes, manage backlog and continuous improvement, identify automation opportunities, and help shape the RICOM roadmap.
• Strengthen capability and reduce dependency - document processes, configurations and common issues, and support a sustainable operating model for the platform.

Qualifications

• Strong experience with Archer's GRC platform and other Archer tools, including configuration of workflows, modules and reporting.
• Experience with risk, compliance, business continuity, audit and controls or assurance processes.
• Experience supporting and configuring complex business systems.
• Strong stakeholder management and problem solving skills, and the ability to translate business needs into system changes.
• Highly desirable: experience improving support models (intake, knowledge base, AI), exposure to data, reporting, integration or process mapping, and familiarity with Telstra systems.

How You Work

• SME - trusted expert who simplifies complexity.
• Operator / improver - keeps systems running while making them better.
• Business first - focused on practical outcomes.
• Calm problem solver - works through complex issues with clarity.
• Stakeholder partner - builds trust and follows through.
• Team contributor - thrives in a close, supportive, high performing team.

Benefits

• Performance related pay.
• Access to thousands of learning programs.
• Global presence across 22 countries.
• Purchased annual leave scheme.
• Additional Telstra day off.
• 30% off Telstra products and services.
• Toolkit provided (laptop + mobile phone + plan).

Why this role matters

RICOM is a critical system of record for risk and compliance across Telstra. Demand is high and increasing, and this role enables improved user experience and support, stronger governance and data quality, and the delivery of the RICOM roadmap.

Equal Opportunity and Inclusion

Telstra is an equal opportunity employer. We celebrate diversity and value inclusion. All applicants will be considered irrespective of gender, ethnicity, disability or other protected characteristics.