Product Manager - Remote / Telecommute

Job Title: Product Manager - Remote / Telecommute

Job Location: San Jose, CA

Job Type: Contract

Pay Range: $60.00hr - $65.00hr

Job Overview:

As Product Manager, the successful candidate will set product direction, translate partner and business needs into clear priorities, and work closely with engineering, design, and partner-facing teams to deliver AI-enabled experiences that simplify complex workflows, improve self-service, and drive measurable partner outcomes.

Responsibilities:

• Own the product vision and roadmap for AI-enabled partner experiences across digital self-service journeys.
• Identify, define, and prioritize capabilities that reduce friction across high-value partner workflows and improve partner productivity.
• Translate partner pain points, business priorities, and operational needs into clear product requirements in close partnership with partner-facing teams, design, engineering, and leadership.
• Partner with engineering to evaluate technical approaches, assess feasibility, and make pragmatic build decisions that balance speed, quality, scalability, and user impact.
• Define experiences that adapt to different partner types, roles, permissions, and workflows while maintaining a simple, consistent user experience.
• Establish success metrics that measure partner adoption, task completion, workflow efficiency, self-service effectiveness, and overall partner outcomes.
• Define and manage a phased rollout strategy that validates value, builds trust, and incorporates partner feedback before scaling capabilities broadly.
• Navigate cross-functional dependencies across partner programs, data, platform capabilities, AI governance, and operational teams.
• Champion partner trust and adoption through transparent AI behavior, reliable product experiences, clear enablement, and thoughtful change management.

Qualifications:

Basic qualifications

• 9+ years of product management experience, including experience with platform, portal, marketplace, workflow, or self-service products.
• Demonstrated experience delivering AI-enabled or intelligent product experiences in production, such as automation, recommendations, workflow optimization, conversational interfaces, or decision-support capabilities.
• Experience with channel, partner, or indirect selling processes is an advantage.
• Strong technical fluency, with the ability to evaluate AI and automation approaches, understand API-based architectures, and partner with engineering on feasibility, trade-offs, and scalable implementation options.
• Track record of defining product vision for ambiguous or greenfield initiatives and translating that vision into clear priorities, phased roadmaps, and measurable outcomes.
• Excellent stakeholder management and communication skills across engineering, design, partner operations, go-to-market teams, and business leadership.

Preferred qualifications:

• Experience with ServiceNow platform capabilities, enterprise AI assistants, workflow automation platforms, or equivalent AI-enabled enterprise solutions at scale.
• Background in partner-facing or channel products, partner portals, PRM, deal registration, or partner self-service.
• Familiarity with RBAC, multi-tenant data isolation, and content governance in enterprise platforms.
• Experience with intelligent UX patterns, such as proactive recommendations, contextual assistance, guided workflows, conversational experiences, or workflow automation.
• Understanding of partner ecosystems and how different partner types (resellers, ISVs, system integrators, managed service providers) work.
• Bachelor s degree in computer science, a related technical field, or equivalent practical experience.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities