Full timeOther

ITSM Incident & SLA Governance Lead

Optus EnterpriseSydney, Sydney🇦🇺AustraliaPosted 24 Sept 2026

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationSydney, Sydney, Australia

Continuous ImprovementServiceNowITIL

Job description

Optus Enterprise is seeking an Incident and SLA Governance Manager to guide service performance across enterprise and government clients. You will govern ITIL-aligned processes, drive platform integration with ServiceNow, and lead the lifecycle of incidents and SLAs with internal teams and vendors.

You will translate data into insights, champion continuous improvement, and collaborate with delivery and governance teams to maintain high service standards.