BDC Assistant Manager / Buying Center Assistant Manager

Advantage Acura of Naperville seeks a BDC Assistant Manager / Buying Center Assistant Manager to support our premium, customer-focused dealership. In this role, you will lead daily BDC operations, oversee inbound/outbound calls, internet leads, and used-vehicle purchase inquiries, ensuring timely follow-up and appointment setting. You'll coach and support BDC representatives, track performance metrics, and refine scripts and processes for continuous improvement. Collaborating with sales, service, and used-car teams, you'll help drive showroom traffic, acquire inventory, and deliver an exceptional, transparent customer experience in a fast-paced retail automotive environment.

Responsibilities

• Oversee daily BDC and buying center operations to support sales goals
• Manage inbound/outbound calls, emails, and internet leads for sales and purchases
• Ensure timely, professional customer follow-up and appointment setting
• Coach, train, and support BDC representatives to improve performance
• Monitor KPIs, lead conversion, and appointment show rates
• Collaborate with sales, service, and used-car teams to optimize inventory acquisition
• Maintain accurate CRM records and lead documentation
• Refine phone, email, and text scripts to enhance customer experience
• Support marketing campaigns and lead-generation initiatives
• Uphold dealership standards of integrity, transparency, and customer care

Required Skills

• Automotive BDC operations
• Call center management
• Lead generation and follow-up
• Automotive CRM software
• Sales appointment setting
• Data and KPI tracking
• Customer service and conflict resolution
• Team coaching and training
• Written and verbal communication
• Basic Microsoft Office skills