Unified Communications/Skype Operations Analyst

Krg Tech inc

661 558 0000* 509

Job Title: Unified Communications/Skype Operations Analyst

Location: Plano, TX

Duration: Contract

Job Description:

1. Skype for Business Server / Lync client support (PC, Mac and mobile)
2. Skype for Business Server / Lync video room systems support
3. Support of Polycom or Cisco Skype integrated devices
4. Support, optimize and maintain Skype for Business Server / Lync infrastructure with high availability
5. Skype for Business / Lync application patching
6. Manage support escalations and drive issue resolution to completion including leveraging of proper processes and communications, working with vendors as required
7. Reporting, monitoring and Analytics – generate reports and monitor UC traffic in real time, respond and react to System Center Configuration Manager (SCCM) alerting

All your information will be kept confidential according to EEO guidelines.