POS Hardware Support Technician

Job Summary

The POS Hardware Support Technician is responsible for providing technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role includes installing, maintaining, and troubleshooting POS devices to minimize downtime and ensure optimal customer service operations.

Key Responsibilities

• Diagnose faults and repair photo printers, receipt printers, label printers, hovercams, and magtek cheque readers
• Service and repair digital cameras (DSLR, mirrorless), including sensor cleaning and calibration
• Troubleshoot and maintain Repair Documentation
• Perform preventive maintenance to reduce equipment downtime
• Install firmware updates, drivers, and perform device configuration
• Maintain service logs, repair reports, and parts inventory
• Provide technical support and guidance to customers or internal teams
• Ensure compliance with safety and quality standards

Qualifications and Skills

• Proven experience in electronics or IT hardware repair
• Strong knowledge of printer technologies
• Familiarity with camera systems and imaging equipment
• Experience with POS devices and peripherals (receipt printers, scanners, cheque readers)
• Ability to diagnose faults at the component and system level
• Hands on skills with tools such as a multimeter, soldering equipment
• Basic understanding of networking and device connectivity
• Good problem solving and analytical skills
• Strong communication and customer service skills

Preferred Certifications (Not Mandatory)

• CompTIA A+
• OEM specific training (e.g., Epson, NCR, Verifone, etc.)

Application Instructions

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to