ICT Maintenance and Support Manager

Who we are

The department's ICT Division has spent the last few years achieving significant milestones that have kicked off a transformational journey focused on laying the foundation for a technologically advanced, secure, and independent ICT environment that is adaptable, innovative, and capable of supporting the diverse needs of our internal and external customers. Our people are passionate about collaboratively finding best-fit solutions, that continuously improve our digital service delivery, secure, and stabilise our IT environment, and streamline the interactions that support the department's delivery of government priorities.

The ICT Operational Services and Infrastructure Branch delivers the critical technology, communications and infrastructure services that enable the Department of Climate Change, Energy, the Environment and Water (DCCEEW) to operate effectively across Australia, including in remote and regional locations. The branch provides secure, reliable and resilient ICT services, communications networks, operational technology and end-user support that underpin business operations, environmental programs and field-based activities. Working in partnership with business areas and operational teams, the branch manages ICT operations, engineering, cyber security, infrastructure, service management and technology lifecycle planning to ensure systems remain available, fit for purpose and capable of supporting the department's evolving operational needs.

ICT Networks & Remote Communications delivers reliable, secure and resilient ICT network and remote communications services across the Australian Antarctic Program, including Antarctic and sub-Antarctic stations, Wilkins Aerodrome, vessels, field operations and supporting mainland facilities. Services operate in harsh, isolated environments with limited access windows, long supply chains and a requirement for disciplined engineering assurance.

The job

The ICT Maintenance & Support Manager provides expert technical leadership across radio, RF, satellite communications, communications infrastructure, operational technology and associated remote systems. The role ensures these capabilities remain safe, supportable, secure, compliant and operationally ready throughout their lifecycle.

Operating under broad direction, the manager sets technical standards, approves technical changes within delegation, leads technical assurance and investigations, and directs maintenance and workforce capability activities. The role supports geographically dispersed operations where reliability, resilience and timely technical judgement can directly affect station safety, logistics, science and mission outcomes.

Duties and tasks include:

What you'll gain from the experience

Joining this team offers the opportunity to shape the technical direction of critical communications and operational technology systems that support some of Australia's most remote and operationally significant environments. You will work in a technical role where your expertise directly influences system performance, operational resilience and long-term capability.

What we are looking for

We are seeking candidates who can demonstrate the following:

The successful candidate will be a credible technical leader who can combine judgement with hands on practical skills in a complex operational environment. They will be comfortable taking accountability for technical risk, setting standards, challenging evidence and working across the organisation to achieve reliable outcomes.

Additional requirements Eligibility

Citizenship - to be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.

Security Clearance

This position requires a Negative Vetting Level 1 security clearance. You will be required to obtain and maintain a clearance at this level.

Pre-employment checks

Your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period.

Artificial Intelligence (AI) in recruitment

You may use AI tools to support your participation in this recruitment process, unless advised otherwise. If you use AI, you must ensure your use is transparent, authentic and truthful, and that all information reflects your own skills and experience.

The department may use AI in a limited, transparent and responsible way to support parts of this recruitment process. AI does not make decisions - all assessments and selection outcomes are made by people.

For more information, see:

For additional information about this opportunity, please read the job description below.

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