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Full time
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Technical Support Agent

SER LimitedCrewe, Cheshire🇬🇧United KingdomPosted 6 Aug 2026

Why This Role Stands Out

This Technical Support Agent role at SER Limited offers a fantastic opportunity to grow your career in the dynamic telecoms sector, providing essential support to businesses and contributing to their connectivity solutions. You'll thrive here if you have a passion for problem-solving and enjoy collaborating within a supportive team environment, with a competitive salary and excellent holiday package. Don't miss out on the chance to join a growing company with a strong industry reputation.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Crewe, Cheshire, United Kingdom

Job Description

Since 2011, we have been keeping your business connected, competitive and ready for the future. We have decades of combined industry experience across mobile, telecoms and connectivity solutions that meet the unique needs of every business.

Due to our continued growth and success, we are looking for a Hosted Support Agent!

Technical Support Agent

(Telecoms and Hosted Support)

£29(Apply online only) + company bonus (up to £3600 a year)

22 days holiday + banks + Christmas shutdown.

Office Based Crewe

We are looking for a member for our Hosted Customer Support Team. The main duties of this role will be:

  • Working within a team of 6 agents
  • Managing workflow
  • Monitoring tickets to ensure all have been responded to in a timely and professional manner
  • Ensuring go-lives go smoothly
  • Helping and supporting customer with any technical support questions
  • Assisting with any billing/complaint queries

Experience Required:

  • Experience working on telecoms systems including Yeastar, Gamma Horizon and Webbex Hosted platforms
  • Knowledge around connectivity
  • Experience in a customer support based role.

If this role sounds of interest, contact Beth on (phone number removed) (url removed)

SER-IN

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