*Telephonic Interpreters

Overview:

As a member of LSA’s network of Independently Contracted interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service.  Language Services Associates is continuously accepting qualified interpreters and all languages are welcome!

Responsibilities:

·         Provide effective telephonic remote interpreting

·         Answer inbound calls in a timely manner

·         Provide superior customer service

·         Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

·         Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

·         Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

·         Full fluency in both English and the target language

·         Technology proficient (web-based platforms, email, Microsoft Word)

·         Landline, cellphone, or VoIP

·         An interpreting space that is quiet, secure, and free from outside noises

·         2+ years of professional interpreting experience preferred

·         Industry specific certifications/trainings preferred (CMI, CCHI, etc.)

·         Proof of 40+ hour medical interpreting training preferred (ex: Bridging The Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment!  If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.