Computer Systems Analyst with Security Clearance

Description The Computer Help Desk Technician provides first-level technical support to government users in a fast-paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting end-user devices and peripherals, maintaining IT asset inventory, and delivering responsive customer service. The ideal candidate combines strong technical ability with professionalism, attention to detail, and a service-focused approach. * Provide first-line technical support to end users and resolve issues in a timely and professional manner
* Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and related peripherals
* Support printers, VoIP telephones, and general office IT equipment
* Assist users with connectivity issues and basic network-related troubleshooting
* Track, assign, and maintain IT asset inventory in accordance with established procedures
* Document support activity and maintain accurate records in ticketing and asset management systems
* Deliver user guidance and basic training on systems, software, and equipment as needed
* Maintain strong customer relationships while ensuring compliance with program and organizational requirements Requirements * High school diploma or equivalent
* Security+ or equivalent DoD 8140 certification
* Active Secret clearance (or higher)
* At least 3 years of experience in computer support, help desk, or IT customer service
* Experience supporting computer hardware, software, and printer maintenance
* Strong customer service, communication, and listening skills
* Ability to manage multiple priorities and work independently
* Technical knowledge of desktop support, standard business software, and basic networkingPreferred Qualifications * Experience with government IT asset management systems
* CompTIA A+ or other relevant technical certifications
* Experience supporting government customers or working in a government environment Benefits Benefits Include: * Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental * Matching 401K * Short- and Long-Term Disability * Pet Insurance * Professional Development/Education Reimbursement * Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.