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Customer Engagement Manager - Knightsbridge - Full Time - Knightsbridge

Compass Groupknightsbridge, london🇬🇧United KingdomPosted 1 Aug 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to shape memorable customer experiences within a prestigious Knightsbridge setting, with a competitive salary of £38,000 and excellent benefits. You'll thrive here if you're a natural relationship builder with a passion for hospitality and driving customer satisfaction, leveraging your skills to enhance guest journeys and contribute to a renowned company's success. Apply now to elevate your career in customer engagement and create unforgettable moments.

Quick Overview

Salary
£38k/yr
Work Type
Hybrid
Level
Mid Senior

Job Description

Salary: 38,000 per annumShift hours: Full Time

Customer Engagement Manager - Knightsbridge

38,000 per annum | Full Time | Excellent Benefits


Create Memorable Customer Experiences

Are you passionate about delivering exceptional customer experiences and building meaningful relationships?

We're looking for a Customer Engagement Manager to champion the customer journey across a prestigious luxury department store hospitality operation. You'll play a key role in enhancing the guest experience, driving customer satisfaction and ensuring every interaction reflects the high standards of both Eurest and our client.

If you're a natural relationship builder with a passion for hospitality, service excellence and creating unforgettable moments, we'd love to hear from you.

What You'll Do

  • Lead the customer experience strategy across all food and hospitality outlets.
  • Build strong relationships with customers, clients and internal teams.
  • Gather customer feedback and turn insights into improvements.
  • Drive engagement initiatives, events and promotional activity.
  • Support operational teams to deliver exceptional service every day.
  • Monitor customer satisfaction and identify opportunities to enhance the overall experience.
  • Champion a culture of hospitality, service and continuous improvement.

What We're Looking For

  • Experience in customer engagement, hospitality, retail or guest experience management.
  • Outstanding communication and relationship-building skills.
  • A passion for delivering exceptional customer service.
  • Strong organisational skills with the ability to manage multiple priorities.
  • A proactive, positive and customer-focused approach.
  • Experience using customer insights to improve service delivery.

Why Join Eurest?

At Eurest , we're on a mission to make work better by helping people have better breaks .

We believe that great food, welcoming spaces and meaningful moments bring people together, boost wellbeing and create thriving workplace cultures. Every day, we create experiences that make a genuine difference to people's working lives.

Join a business where you'll help shape exceptional customer experiences, work with passionate teams and build a rewarding career within one of the UK's most iconic luxury retail destinations.

Create lasting impressions. Inspire exceptional service. Help create better breaks with Eurest. Apply today

Reference: com/0807/ / /SULocation: Knightsbridge

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