Senior ServiceNow CMDB Architect Location: Remote

Senior ServiceNow CMDB Architect

Location: Remote from US 

Roles and Responsibilities:

·        Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.

·        Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.

·        Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.

·        Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.

·        Architect and oversee implementation of ITOM capabilities, including:

o   Discovery

o   Service Mapping

o   Event Management

o   Cloud Discovery

o   Operational Visibility

·        Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.

·        Provide technical leadership and guidance to development, administration, and implementation teams.

·        Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.

·        Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.

·        Ensure platform scalability, security, performance, and maintainability.

·        Define platform governance, development standards, and release management processes.

·        Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.

·        Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.

Required Skills

ServiceNow Architecture & Platform Expertise

·        Strong experience in ServiceNow solution and platform architecture.

·        Deep expertise in:

o   ServiceNow Discovery

o   CMDB Architecture & Governance

o   Common Service Data Model (CSDM)

o   ITOM Suite

§  Discovery

§  Service Mapping

§  Event Management

§  Operational Intelligence (preferred)

·        Experience designing enterprise-scale ServiceNow implementations.

Integration & Automation

·        Strong experience with:

o   REST APIs

o   SOAP Web Services

o   Integration Hub

o   MID Servers

o   Third-party monitoring and infrastructure integrations

·        Expertise in workflow and process automation.

Technical Leadership

·        Strong understanding of ServiceNow platform architecture and best practices.

·        Ability to mentor developers and administrators.

·        Experience conducting architecture reviews and design governance sessions.

·        Strong stakeholder management and communication skills.

Platform Development Knowledge

·        Working knowledge of:

o   JavaScript

o   Glide APIs

o   Script Includes

o   Business Rules

o   Flow Designer

o   UI Builder

o   Service Portal

ITSM & IT Operations

·        Strong understanding of:

o   ITIL Framework

o   IT Operations processes

o   Service Asset & Configuration Management

Qualifications

·        Bachelor''s degree in Computer Science, Information Technology, Engineering, or related field.

·        8-12 years of overall IT experience.

·        Experience leading enterprise-scale ServiceNow transformation programs.

Preferred Certifications

·        ServiceNow Certified System Administrator (CSA)

·        ServiceNow Certified Application Developer (CAD)

·        Certified Implementation Specialist – Discovery

·        Certified Implementation Specialist – ITOM

·        Certified Technical Architect (CTA) – Preferred