Strategic Service Designer: Shape Customer Experiences

Transport for NSW is seeking a Strategic Service Designer to design medium and long term customer experiences that improve accessibility, sustainability and living quality for more people. Based in Milsons Point, this permanent full time role offers the chance to shape future transport experiences.

You will conduct foresight research, ideate, prototype and test concepts, use visual storytelling to engage stakeholders, and develop reusable frameworks across agencies to turn insights into clear