Microsoft 365 Support Engineer - Level 2

About the Role

We are seeking a Microsoft 365 Support Engineer - Level 2 to provide hands on technical support across Microsoft 365 and Office applications. This role will be responsible for resolving incidents, service requests and technical issues while helping maintain a high-quality end user experience across collaboration, productivity and workplace technology services.

You will support a broad Microsoft 365 environment, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Office applications.

Key Responsibilities

• Provide Level 2 support for Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, OneDrive for Business and Office applications.
• Troubleshoot issues relating to email, calendaring, collaboration, document management and Office applications.
• Manage user accounts, licensing and permissions.
• Support identity and access management activities, including Microsoft Entra ID integration.
• Investigate and resolve authentication, SSO and MFA issues.
• Perform mailbox administration, distribution group management and email troubleshooting.
• Support Teams meetings, telephony and collaboration services.
• Assist with software deployments, updates and patch management.
• Maintain knowledge base articles and technical documentation.
• Escalate complex issues to Level 3 support or vendors where required.
• Participate in problem management and root cause analysis activities.

Qualifications

• 3+ years' experience supporting Microsoft 365 environments.
• Strong knowledge of Microsoft 365 Administration, Exchange Online, Teams Administration, SharePoint Online, OneDrive for Business and Office applications including Outlook, Word, Excel and PowerPoint.
• Experience with Microsoft Entra ID, Multi Factor Authentication and Single Sign On.
• Experience with PowerShell administration, Windows 10/11 support, mobile device management and ITSM platforms such as ServiceNow.
• Understanding of Microsoft licensing and security best practices.

Eligibility

• Applicants must be Australian Permanent Residents or Australian Citizens.

Workplace Requirements

• Willingness to work all 5 days from our client office in Melbourne CBD.

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace
• Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year's Diversity & Inclusion Index!