Customer Service

Customer Service Specialist | Newtownards, United Kingdom | Hybrid | £27,976.00 Annually We're hiring on behalf of a respected organisation within the financial services sector, recognized for its commitment to customer well-being and employee development. This is an opportunity to join a dynamic team that fosters a supportive and inclusive work environment, celebrating achievements at all levels. The Role • Provide outstanding customer service, addressing customer needs and financial goals. • Educate customers on various banking services and assist them in selecting appropriate options. • Accurately and compliantly complete processes while ensuring a positive customer experience. • Conduct financial reviews, offering accurate information for informed decision-making. • Manage diary and balance proactive and planned customer interactions. • Resolve complaints and errors efficiently, restoring customer satisfaction. What You'll Need • Previous experience in a customer service environment, with a focus on relationship management. • Excellent organizational and time management skills. • Strong verbal and written communication abilities. • Experience working within a regulatory environment. • Proficiency with technology, including Microsoft Office. • A genuine customer-focused attitude. What's On Offer • Competitive annual salary up to £27,976.00 and a £1,000 joining bonus. • Hybrid working model with 2 days in the office per week after initial training. • Comprehensive training and development, equipping you with the tools for success. • Access to a range of employee benefits including discounts, wellbeing resources, and financial/legal advice. Apply via Haystack today!