Sydney-based Senior Specialist, Contact Centre Platforms

The HR Ally is seeking an experienced Senior Specialist - Contact Centre Platforms to support and maintain enterprise contact centre environments in Sydney. You will work hands-on with Avaya and Verint platforms to ensure high availability and service excellence.

Responsibilities include L2/L3 operational support, monitoring performance, incident resolution within SLAs, ITIL processes, and coordinating with cross-functional teams. Strong communication and stakeholder management are essential.