Mainframe Production Support

Title: Mainframe Production Support

Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)

Duration: 12+ Months

W2 Contract

Shift Schedule: Flexible 8-hour shift within 6:00 AM to 6:00 PM PST

Job Description:

• Position will be working in the Mainframe platform support group.
• Candidate must have Mainframe application support experience.
• Client is seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment.
• This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside offshore team.

Key Responsibilities:

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems and ensure system stability and uptime
• Analyze and troubleshoot failed mainframe jobs (JCL)
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control to restart and recover failed jobs
• Respond to business user requests and application team needs
• Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
• Monitor and respond to application group mailboxes
• Document incidents, resolutions, and create JIRA stories for follow-up

Required Skills:

• Strong experience in Mainframe Production Support (application support required)

Technologies/tools:

• JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
• File tools: File Manager, File Analyzer, EZTRIEV
• Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
• Ability to work in a high-volume, production-critical environment

Additional Details

• Team is primarily based in Chandler, AZ (preferred location)
• Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe-heavy environment
• This is not a typical platform support role requires a niche skillset

In this contingent resource assignment, candidates may:

• Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering.
• Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.

Note:

• Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)
• Schedule: Flexible 8-hour shift within 6:00 AM to 6:00 PM PST
• Interview Process: 1 round (MS Teams, panel of 3, ~1 hour)

Team Structure and Coverage

• Total team: 3 US + 7 India resources (6 US with these hires)
• India team provides overnight coverage, handing off every 12 hours
• US team supports daytime production operations (6.00 AM to 6.00 PM PST)
• Daily coordination with offshore counterparts is required
• Standard 8-hour shift, flexible on start times