Quick overview
SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationWeybridge (GB), United Kingdom
Posted3 days ago
Customer Retention
Job description
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
You will be joining our newly established Driver Success Team, a dedicated team responsible for maximising
customer retention and satisfaction at the end of their lease agreement.
Existing customers are not 'new leads'; they require a strategic, relationship-based approach, not a standard sales call.
Your goal will be to convert upcoming lease renewals, win back 'controllable' leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay.
This is a hybrid role, with 3 days per week based in our Weybridge office.