ICT Project Officer (Baseline clearance) - Canberra

Ayan Infotech are urgently looking for a ICT Project Officer for a short term contract job opportunity in Canberra.

Due to the nature of the work involved, we can only consider applicants who are Australian Citizens and hold a baseline security clearance.

Title: ICT Project Officer

Type: Contract (3 months + 1 3 months extensions possible)

Location: Canberra (onsite work only)

Nature of work: 100% office based in Barton

Required Skills and Experience:

• Provide ICT support for hardware, software, network, account and device issues.
• Triage, resolve and elevate service requests and incidents in line with service levels.
• Administer user accounts, systems, devices, software and ICT asset records.
• Support ICT projects, upgrades, testing, rollouts and implementation activities.
• Prepare and update ICT procedures, user guides and knowledge articles.
• Liaise with staff, vendors and service providers to support ICT service delivery.
• Identify recurring issues and contribute to service and process improvements.
• Support cyber security controls, patching, access management and incident reporting.
• As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based.

Essential experience & requirements:

• Current minimum Baseline is essential
• Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
• Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
• Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
• Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
• Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to workplace culture.

Submissions close: 31 August, :59pm Canberra Time (the client can close submissions before this date without further notice)

Contact: for more details.