Senior Operations Supervisor

Job Title: Senior Operations Supervisor
Location: Brooklyn, NY 11201
Company: PruTech Solutions, Inc.

About PruTech

Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries, from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.

With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements, including:

Project-based system integration

Custom software solutions

Package implementations

Consulting and advisory services

Big data and analytics

Nearshore and offshore services

Description:

The Senior Operations Supervisors will be responsible for the day-to-day supervision of the workflow of the Transit Adjudication Bureau (TAB) public-facing units that handle in-person and telephone functions. S/he should have excellent customer service and problem-solving skills to support the operations of these areas.

Responsibilities:

• Ensure efficient operation of designated areas and manage the daily workflow  

• Provide timely updates to the Operations Manager, identifying unanticipated challenges and strategies for addressing those challenges

• Plan, organize, direct, and manage the daily activities of the TAB units

• Monitor workflow and prepare various statistical reports for analysis

• Evaluate unit operational procedures and business functions and make recommendations for improvement

Qualifications:

• Bachelor’s degree required 

• Minimum 3 years of Supervisory and/or Operations Experience; w/ ability to deliver excellent and efficient customer service  

• Minimum of 5 years of customer service experience with a corporate or government agency 

• Highly organized with strong follow-through and an acute attention to detail.

• Excellent judgment and outstanding analytical, problem-solving, and creative thinking skills

• Strong communication and interpersonal skills, both written and verbal

• Strong organizational and prioritization skills

• Strong analytical skills with the ability to simultaneously balance multiple tasks/projects in a fast-paced environment

• Excellent computer skills with a proficiency in MS Office

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.