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Cloud Solution Engineer (24x7 Product Support)

AionNimbiusAssamIndiaPosted 24 Jul 2026

Why This Role Stands Out

Elevate your career as a Cloud Solution Engineer at AionNimbius, where you'll gain invaluable experience supporting critical global cloud platforms and honing your Linux and cloud expertise. This hybrid role is perfect for proactive problem-solvers with a passion for customer success and a desire to grow within a dynamic technical environment. Apply today to join a collaborative team and make a significant impact.

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Location: Bangalore (Candidates currently based in Bangalore only)

Employment Type: Full-Time

Work Model: Hybrid


We are looking for a Cloud Solution Engineer to join our growing team and support mission-critical cloud platforms for global customers. This role is ideal for someone who enjoys troubleshooting, working with Linux and cloud technologies, and delivering exceptional customer support.


Key Responsibilities

  • Provide L1/L2 technical and product support for cloud-based applications and services.
  • Troubleshoot Linux servers, applications, networking, and cloud infrastructure issues.
  • Monitor production environments, investigate alerts, and resolve incidents within SLA timelines.
  • Work directly with customers to diagnose, troubleshoot, and resolve technical issues.
  • Collaborate with Engineering, DevOps, and Product teams to drive issue resolution.
  • Document troubleshooting steps, root causes, and knowledge base articles.
  • Participate in a 24x7 support model with monthly rotational shifts.


Required Skills

  • 1-3 years of experience in Technical Support, Product Support, or Cloud Support.
  • Strong Linux administration and troubleshooting skills.
  • Experience with one or more cloud platforms: AWS, Microsoft Azure, or Google Cloud Platform (GCP).
  • Good understanding of networking concepts such as DNS, TCP/IP, HTTP/HTTPS.
  • Experience with monitoring systems, ticketing platforms, and SSH tools for remote server access, troubleshooting, and incident handling.
  • Familiarity with log analysis and basic scripting (Bash preferred).
  • Excellent communication and customer-facing skills.
  • Willingness to work in a 24x7 rotational support environment.


Preferred Skills

  • Kubernetes and Docker
  • Monitoring tools such as Grafana, Prometheus, Datadog, CloudWatch, or similar observability platforms
  • ITIL knowledge
  • AWS, Azure, or GCP certifications


Eligibility

  • Candidates must currently be based in Bangalore.


If you're interested, apply through LinkedIn or send your resume to with the subject Cloud Solution Engineer - Bangalore.


If you know someone who would be a great fit, please share this opportunity with them.




Skills

Docker
GCP
AWS
TCP/IP
Azure
Bash
DNS
Datadog
Google Cloud
Grafana
HTTP
HTTPS
Kubernetes
Prometheus
Technical Support

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