Computer Operations Manager

job summary:

Scope of Work

Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.

Ensure operational support coverage and adherence to service level agreements (SLAs).

Monitor system performance and availability, ensuring timely resolution of issues.

Develop, implement, and maintain operational standards, procedures, and best practices.

Ensure compliance with internal policies, industry standards, and regulatory requirements.

Plan and manage the integration and support of new technologies into the FDOT environment.

Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.

Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.

Conduct performance evaluations, training, and succession planning.

Provide input on business continuity planning and disaster recovery strategies.

Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.

Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between locations required 25% - 40%.

Education

Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience

Minimum of 7 years of IT work experience with exposure to multi-platform environments.

Primary Job Duties/ Tasks

Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.

Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.

Develop and implement IT service management processes: incident, problem, change, and request management.

Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.

Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.

Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.

Responsible for reading and following the Department's Procedures and Policies.

Responsible for understanding and enforcing the Department's Policies and Procedures.

Responsible for documenting solutions to Technology issues.

Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

Perform other related duties as assigned.

Ability to lift up to 50 lbs.

Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

location: Kissimmee, Florida

job type: Contract

salary: $60 - 80 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Scope of Work

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
• Ensure operational support coverage and adherence to service level agreements (SLAs).
• Monitor system performance and availability, ensuring timely resolution of issues.
• Develop, implement, and maintain operational standards, procedures, and best practices.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Plan and manage the integration and support of new technologies into the FDOT environment.
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
• Conduct performance evaluations, training, and succession planning.
• Provide input on business continuity planning and disaster recovery strategies.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
• Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between locations required 25% - 40%.

Primary Job Duties/ Tasks

• Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
• Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
• Develop and implement IT service management processes: incident, problem, change, and request management.
• Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
• Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
• Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
• Responsible for reading and following the Department's Procedures and Policies.
• Responsible for understanding and enforcing the Department's Policies and Procedures.
• Responsible for documenting solutions to Technology issues.
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs.
• Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

qualifications:

Education

Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience

Minimum of 7 years of IT work experience with exposure to multi-platform environments.

skills:

disaster recovery strategies,Information Systems,Computer Science,IT services,Monitor system performance,multi-platform,patch management,Coordinate,remote troubleshooting,business continuity planning,continuous improvement,business needs,certificate in Computer Science,customer satisfaction,IT service management,monitoring and incident response,infrastructure,lifecycle management,mentor,mobile devices,operational support,internal policies,performance evaluations,project scheduling,Ensure compliance,regulatory requirements,security,service delivery,service level agreements,succession planning,advanced technical support,training,user support,service desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.