CRM Developer

Your new company Join a leading Victorian State Government agency undergoing a significant digital transformation program aimed at improving services, streamlining business processes, and enhancing customer experience through modern technology solutions. This organisation is committed to innovation, collaboration, and delivering meaningful outcomes for the Victorian community.

Your new role An exciting opportunity exists for an experienced Senior CRM Developer to play a key role in the design, development, and enhancement of enterprise CRM solutions. Working within a collaborative delivery team, you will develop and customise Microsoft Dynamics 365 CRM solutions, build integrations, and support the delivery of customer-centric digital services.

Key responsibilities include:

• Designing, developing, and implementing CRM solutions, workflows, and customisations
• Building and maintaining integrations between Dynamics 365, Dataverse, Power Platform, and external systems
• Developing custom plugins, APIs, workflows, and reusable components
• Delivering Power Pages solutions, including portal development and front-end customisation
• Performing data migration, integration, and data quality management activities
• Troubleshooting system issues and implementing performance improvements
• Working closely with business stakeholders, analysts, and project teams to deliver CRM enhancements
• Providing technical documentation, user support, and knowledge sharing across the team

What you'll need to succeed

• Extensive experience as a CRM Developer, ideally within Microsoft Dynamics 365 environments
• Strong experience with Power Platform technologies including Power Apps, Power Automate, Dataverse, and Power Pages
• Solid development experience using JavaScript, .NET, SQL, HTML, CSS, and modern web technologies
• Experience developing integrations using REST APIs, web services, and enterprise integration patterns
• Strong understanding of CRM customisation, workflows, plugins, and data management processes
• Experience creating reusable components and front-end solutions for customer-facing portals
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong stakeholder engagement and communication skills
• Experience working within Agile delivery environments

What you get in return

• Collaborative and supportive team culture
• Opportunity to contribute to a major digital transformation program
• Melbourne CBD location with flexible working options

Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.