IT Support Specialist

We are seeking an experienced IT Support Specialist to deliver customer-focused IT support across our AU/NZ/UK business units.

What you'll do

• Provide end user IT support (in-person and remote) across all business unit locations.
• Develop and continuously improve service management processes.
• Maintain accurate information of IT assets, systems, and services.
• Create and maintain support documentation and self-help resources.
• Manage hardware and software lifecycle (purchase, setup, replacement, disposal).
• Manage, monitor and optimise software licenses.
• Troubleshoot basic infrastructure issues (network, servers) and escalare when required.
• Support collaboration technologies, including meeting room A/V, V/C, and events.
• Assist with incident response and business-critical issues.
• Work collaboratively with IT team members and service providers.
• Contribute to IT budget planning and cost management.
• Ensure compliance with security standards, policies, and support audits.

Experience and Qualification

• Strong customer service focus with a professional and approachable manner.
• Minimum of 7+ years' experience in IT, including 5+ years supporting modern end-user environments (Windows 11, macOS, Active Directory, Entra, M365, MDM).
• Experience in a compliance-heavy industry is desirable.
• ITIL 4 certification is desirable.

What makes NIOA an exceptional workplace?

• A flexible and adaptable work style.
• Meaningful recognition, weekly pay cycles, yearly profit share and long service awards.
• Ongoing growth through learning, mentoring, training and career progression opportunities.
• Access to 24/7 counselling and wellbeing services to support you and your family.
• Bright, welcoming workspaces with modern facilities, state-of-the-art tools, technology and perks (free barista coffee!).