M365 Migration Support Engineer

Job ID: 2616396

Location: Washington, DC, US

Date Posted: 2026-09-03

Category: Software

Subcategory: SW Testing

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_HYBRID

Description

SAIC is looking for an experienced Microsoft Exchange Online Technical Support Engineer to provide dedicated support for U.S. Army 365 (A365) end users. In this role, you will deliver high-quality technical assistance for Exchange Online services, ensuring timely resolution of issues and maintaining reliable communication systems. You will work closely with cross-functional technical teams, driving collaboration and contributing to the continuous improvement of support processes and service delivery.

NOTE: This is a Hybrid position. The individual will be required to work at the nearest US Army installation as required.

JOB DESCRIPTION

• Provide Tier 2/Tier 3 technical support for Exchange Online services within the Army 365 environment.
• Plan and execute the migration of user mailboxes, data, and services from on-premises and legacy systems to Microsoft 365.
• Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues.
• Manage and support Exchange Online configurations, policies, and security settings.
• Troubleshoot and resolve complex technical issues that arise during and after the migration process.
• Document resolutions, create knowledge base articles, and contribute to process improvement initiatives.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's and nine (9) years of related experience; additional four (4) years of experience accepted in lieu of degree.
• 5+ years of experience supporting Microsoft Exchange environments, including Exchange Online.
• Proven, hands-on experience with migration tools for Exchange, SharePoint, Teams, and OneDrive (e.g., Sharegate, Metalogix, AvePoint).
• Experience with hybrid Exchange environments (on-premises + Exchange Online).
• Strong knowledge of Office 365, Azure Active Directory, and PowerShell scripting.
• Proven ability to troubleshoot mail flow, mailbox permissions, and connectivity issues.
• Experience with security and compliance features (DLP, retention, auditing).
• Experience with DoD O365 tenants (Army 365, GCC High, or DoD environments).
• Excellent communication, documentation, and customer service skills.

REQUIRED CERTIFICATIONS:

• Must hold a current DoD 8140 IAT Level II (or higher) certification, such as Security+ CE, CySA+, or CASP+.Microsoft 365 Certified: Administrator Expert (MS-102)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft 365 Certified: Teams Administrator Associate (MS-700)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)

Secret Clearance

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .