Test Lead – Mobile, Web & In-Store Applications

Test Lead – Mobile, Web & In-Store Applications

Location: Downtown San Francisco, CA
Work model: On-site four days per week

Role Summary

We are is seeking a hands-on Test Lead to ensure the quality of mobile and web applications supporting in-store operations and customer shopping experiences. This role will lead testing and automation across fast-paced, phased releases while coordinating with on-site and offshore teams.

Responsibilities

• Own end-to-end testing for iOS, Android, web, API, and in-store applications.
• Lead functional, integration, regression, exploratory, accessibility, and cross-platform testing.
• Build and maintain scalable Playwright automation using JavaScript or TypeScript.
• Integrate automated tests into CI/CD pipelines and improve test coverage.
• Use Claude AI and other AI tools to accelerate test design, automation, defect analysis, and documentation.
• Coordinate on-site and offshore QA teams to deliver sprint commitments, including test plans, test execution, automation, defect management, and status reporting.
• Track test dependencies, risks, blockers, and deliverables throughout each sprint.
• Lead defect triage and provide clear release-readiness recommendations.
• Validate shopping journeys and store workflows, including loyalty, checkout, inventory, fulfillment, clienteling, and associate tools.
• Partner with product, engineering, business, and store operations stakeholders.
• Mentor QA engineers while remaining hands-on with testing and automation.

Required Qualifications

• 7+ years of QA experience, including experience leading testing teams.
• Proven experience coordinating on-site and offshore QA teams in an Agile delivery model.
• Strong mobile testing experience across iOS and Android.
• Strong web, responsive, cross-browser, API, and integration testing experience.
• Hands-on expertise with Playwright and JavaScript or TypeScript.
• Experience with CI/CD, Git, test-management, and defect-tracking tools.
• Experience with Appium, accessibility, visual, performance, and device-cloud testing.
• Experience testing retail, e-commerce, payments, loyalty, inventory, fulfillment, point-of-sale, or in-store applications.
• Working knowledge of SQL and cloud platforms.
• Experience using Claude AI or similar generative-AI tools in QA workflows.
• Ability to succeed in a fast-paced environment with phased and parallel releases.
• Quick learner with strong analytical, prioritization, and troubleshooting skills.
• Polite, clear communicator who works effectively with business and technology stakeholders.
• Ability to work on-site in We are’s downtown San Francisco office four days per week.