Vendor Relations Clerk- Phoenix, AZ

Summary

Vendor Relations Clerk I

Schedule: Hybrid — Mon–Thu Onsite / Fri Remote

Job Summary

The Vendor Relations Clerk I supports the Vendor Relations Supervisor/Manager by managing the daily workflow of repair and equipment requests. This role ensures timely coordination with vendors, accurate documentation, and consistent communication with internal and external partners.

Essential Duties & Responsibilities

• Receive and process customer repair and equipment requests; coordinate vendors to complete work efficiently.
• Log all incoming issues in designated systems and follow up with vendors and clients to ensure deadlines are met.
• Provide timely and accurate updates to customers and internal systems.
• Resolve day‑to‑day vendor‑related issues and collaborate with internal teams to ensure smooth operations.
• Review vendor quotes and documentation to determine next steps, including part ordering and other service needs.
• Audit work orders for accuracy to support efficient processing, reporting, and billing.
• Monitor team inboxes and systems for new or escalated requests; assist with coverage as needed.
• Manage orders within assigned territory to meet individual and team performance metrics; support other areas when required.
• Analyze current processes and recommend improvements with a focus on efficiency and continuous improvement.
• Communicate with external partners—including vendors, intercompany departments, and outsourced providers—to resolve operational issues.
• Assist with developing and implementing process improvements related to vendor operations.
• Support onboarding activities for new vendors as needed.

Supervisory Responsibilities

This role does not include supervisory duties.

Qualifications

• High School Diploma or GED (accredited).
• Experience with D365 preferred.

Work Environment

• Frequent use of motor coordination and finger dexterity (e.g., keyboarding).
• Standard office environment.