Sr IT Business Analyst, SFDC

We're looking for a Senior IT Business Analyst to support strategic Salesforce initiatives within a commercial transformation program. This role is ideal for someone who enjoys partnering across business and technology teams to shape future-state processes, strengthen requirements, and help deliver scalable solutions in a collaborative environment.
Responsibilities

• Lead business analysis efforts for Salesforce-focused initiatives, including requirements gathering, process improvement, and solution definition.
• Assess current-state and future-state workflows to help align business capabilities across teams and systems.
• Translate business needs into clear user stories, acceptance criteria, process flows, and functional requirements.
• Partner with stakeholders, Product Owners, Architects, and delivery teams to support alignment and informed decision-making.
• Contribute to Salesforce CRM consolidation, integration planning, data migration, reporting, and analytics work.
• Facilitate workshops, backlog refinement sessions, and business reviews to keep workstreams moving forward.
• Support testing, solution validation, deployment readiness, and adoption activities to help ensure successful delivery.
• Identify risks, dependencies, and change impacts across multiple workstreams and help drive resolution.
• Apply Agile and business analysis best practices throughout the project lifecycle.

Skills

• Bachelor's degree in IT, Business, Engineering, or a related field, or equivalent relevant experience.
• 5+ years of business analysis experience supporting enterprise applications or transformation programs.
• 3+ years of Salesforce experience, ideally with Sales Cloud, Service Cloud, or Health Cloud.
• Strong background in requirements management, process design, backlog management, and Agile delivery.
• Experience supporting enterprise integrations and data migration efforts.
• Ability to collaborate effectively with cross-functional teams and manage stakeholder expectations.
• Strong communication, facilitation, problem-solving, and organizational skills.
• Experience using Jira and working in an Agile/Scrum environment.

Preferred Skills

• Experience supporting Salesforce workstreams during mergers, acquisitions, or business integration programs.
• Exposure to Salesforce and SAP integrations, including customer, product, or order-to-cash processes.
• Familiarity with Salesforce integration patterns, APIs, middleware, and migration methods.
• Knowledge of Salesforce Data Cloud, Agentforce, or AI-enabled business processes.
• Experience in commercial operations, customer engagement, patient-focused workflows, or healthcare-related environments.
• Background in reporting and analytics tools such as Snowflake or Power BI.
• Relevant certifications such as Salesforce Business Analyst, Administrator, Sales Cloud or Service Cloud Consultant, Scrum Master, or CBAP/PMI-PBA.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued, respected, and encouraged. We believe equity and belonging strengthen our teams and help create better outcomes for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.