Business Analyst | Must Be Current MS Resident | W2 / 1099 Candidates Only, will consider USC-GC-H1B Transfer | No C2C

NOTE: APPLICANT MUST BE ON OUR W2 or 1099 AND CURRENT MS RESIDENT. NOT ACCEPTING SUB-VENDORS.

Local Candidate Required

JOB DESCRIPTION:

POSTING TITLE                           Business Analyst

DESIRED CAREER LEVEL         Intermediate

EDUCATION LEVEL                    Associates

WORK LOCATION                      200 S. Lamar Street, Jackson MS

REMOTE OPTION                       Yes, after initial 6 weeks training

INTERVIEW                                 MS Teams / In-Person

HOURS PER WEEK                    40 to 50-Additional hour or days maybe require because

    of the time frame of the project

OVERTIME                                  Occasional Overtime

ON-CALL REQUIRED                 No

TRAVEL FREQUENCY               Not Required

CRIMINAL/DRUG BACKROUND CHECK REQUIREMENT: Must train onsite in Jackson, MS for six weeks, then you can move to remote.  Do not submit candidates unwilling to go onsite initially for six weeks.  Two positions available. IMPORTANT: This posting requires a fingerprint screen. The process to obtain a fingerprint screen is extremely slow and it could take a month to get the results. Do NOT submit candidates that need to start tomorrow, it''s better to submit candidates that have a contract ending over the next month and is currently working. If they need to give a notice do NOT have them give their notice after accepting the offer, wait until the fingerprint results are returned and then have them give their notice. 

POSITION DESCRIPTION:

Description of the job functions the contractor will be expected to perform:

·       Candidates must have experience serving as primary point of contact for users experiencing help desk related issues.

·       Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.

·       Experience in interacting with Agency program areas and technical staff regarding business and information technology needs.

·       Manage receiving tickets, documents, prioritize, and track support requests from phone calls, emails, or chat portals. 

·       Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.

·       Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.

·       Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements. 

REQUIRED SKILLS/EXPERIENCE:

·       Applicants must have at least 5 years of experience with automated systems for determining benefits for SNAP, TANF or E&T.

PREFERRED/NOT REQUIRED:

·       Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.