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AVaaS Service Delivery Manager

Galaxy i Technologies, Inc.Boston, MA🇺🇸United StatesPosted 14 Jul 2026

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

AVaaS Service Delivery Manager (Audio Visual as a Service)
Boston, MA - Onsite
 
Role Summary:
Accountable for end-to-end AVaaS delivery including transition, operations, governance
 
Roles & Responsibilities:
Lead global AVaaS program delivery (design → transition → steady state)
Own SLA performance, service quality, and financial management
Drive transition planning, risk management, and vendor coordination
Interface with Organization leadership for governance, reporting, and escalations
Ensure alignment with AV standards, security, and compliance
Manage OEM/vendor ecosystem & transition risks
Oversee event, studio, and VIP support delivery
 
Key Skills:
Managed services / AVaaS delivery at enterprise scale
Multi-vendor coordination across global sites
SLA/KPI management and service optimization
Executive stakeholder communication (VIP environments)
 
Certifications (Preferred):
PMP / PRINCE2
ITIL Foundation / Intermediate
 
Education:
Bachelor’s in Engineering / IT / Business
MBA (preferred)
 
 
Thanks & Regards...
Suresh Kumar
Accounts Manager
Galaxy i Technologies Inc.
EMail:  
Ph No:  
Alt No:  

Skills

KPI Management
PMP
Prince2

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