Scrum Master SAFe || Cisco Contact Center AI

Role: Scrum Master SAFe || Cisco Contact Center AI
Location: Hartford, CT / Remote
Duration: 6 Months
Experience Required: 8–10 Years

Scrum Master Experience: 7+ Years
SAFe Experience: 3+ Years
Must have Skills: Cisco Contact Center AI, SAFe, Scrum Master
 
Role Overview: 
We are seeking an experienced Senior Scrum Master / Transformation Lead to lead large-scale enterprise technology and business transformation initiatives. The ideal candidate will have strong expertise in Agile, SAFe, PI Planning, change management, executive communication, portfolio coordination, value realization, and complex stakeholder management. The candidate should have a proven track record of navigating complex, cross-functional organizations and driving successful delivery across multiple products and teams.
 
Key Responsibilities:

• Lead enterprise-wide technology and business transformation programs.
• Serve as a Scrum Master across complex Agile delivery environments.
• Lead Contact Center AI initiatives and cross-product delivery efforts.
• Facilitate PI Planning and support SAFe program execution.
• Coordinate delivery across multiple products, teams, and organizational functions.
• Drive portfolio coordination, delivery alignment, and value realization.
• Support organizational change management and transformation activities.
• Provide clear and effective communication to senior leadership and executives.
• Manage complex stakeholder relationships across business and technology organizations.
• Identify and resolve delivery dependencies, risks, impediments, and organizational challenges.
• Navigate complex cross-functional delivery organizations to ensure successful program execution.
• Track outcomes and ensure transformation initiatives deliver measurable business value.

 
Required / Essential Skills

• 7+ years of Scrum Master experience.
• 3+ years of experience working in a SAFe environment.
• Strong experience with PI Planning.
• Proven experience leading enterprise-wide transformation programs.
• Experience leading Contact Center AI initiatives.
• Strong experience with cross-product delivery efforts.
• Proven success leading large-scale technology and business transformation initiatives.
• Strong understanding of value realization and portfolio coordination.
• Experience with organizational change management.
• Excellent executive communication and presentation skills.
• Strong executive presence.
• Exceptional stakeholder management skills.
• Experience managing complex, cross-functional delivery organizations.
• Strong leadership, facilitation, communication, and problem-solving abilities.

 
Preferred Skills

• Contact Center / Cisco ecosystem experience.
• AI transformation and Contact Center AI experience.
• Enterprise Agile transformation.
• SAFe Program/Portfolio Management.
• Organizational Change Management.
• Experience working with senior executives and enterprise leadership teams.
• Experience coordinating multiple products and technology workstreams.