Senior Director, Software Engineer

Position Summary

The Senior Director, Software Engineering provides strategic and operational leadership for the engineering organization and is responsible for the company's customer-facing applications and services. This executive leader is accountable for engineering strategy, organizational effectiveness, technology modernization, software quality, and delivery execution across multiple development teams. Working closely with executive leadership, Product Management, Architecture, Security, and Customer Success, this role ensures technology investments support the company's long-term business objectives while delivering exceptional customer outcomes.

Essential Job Duties and Responsibilities

Strategic Leadership

• Develop and execute the long-term engineering strategy.
• Align engineering investments with corporate growth objectives and product strategy.
• Drive technology modernization and platform evolution.

Organizational Leadership

• Lead multiple engineering managers and software development teams.
• Develop high-performing engineering leaders through coaching and succession planning.

Executive Partnership

• Partner with the SVP of Engineering and executive leadership on strategic initiatives.
• Present engineering strategy, risks, and progress to executive leadership.
• Influence company technology investment decisions.

Operational Excellence

• Manage vendor relationships and outsourced engineering resources.
• Optimize engineering investments through capacity planning and resource allocation.
• Drive DORA metrics improvements.
• Implement AI-assisted software development practices.
• Champion engineering productivity initiatives.
• Lead engineering governance.

Engineering Excellence

• Lead software development teams in delivering secure, scalable customer-facing applications.
• Oversee the complete software development lifecycle from planning through production support.
• Partner with Product Management to prioritize strategic initiatives.
• Champion modern engineering practices including Agile, DevSecOps, CI/CD, automated testing, AI-assisted development, and engineering quality.
• Collaborate with Customer Success and Support to improve customer experience.
• Ensure applications are reliable, secure, performant, and continuously improved.
• Track and report engineering KPIs including delivery performance, software quality, reliability, customer satisfaction, and organizational effectiveness.

Other

• Security is everyone’s job. Look out for, and report, anything that is suspicious or just doesn’t seem correct.
• Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback is a Gift.
• Other duties as assigned.

Qualifications (Education, Experience and Skillset)

• 15+ years of software engineering experience.
• 8+ years leading engineering organizations through multiple levels of management.
• Experience managing Directors, Managers, and geographically distributed engineering teams.
• Experience leading cloud-native SaaS platforms at enterprise scale.
• Demonstrated success building high-performing engineering organizations.
• Experience with AI-enabled software development practices.
• Experience presenting engineering strategy to executive leadership and boards is preferred.
• Healthcare technology, payments, or regulated SaaS experience preferred.

Pay range is $240,000 - $250,000 annually, DOE