Solutions Architect

NATS, a leader in the Defence & Security sector, is seeking a Solutions Architect to join their team on a contract basis. As a Solution Architect, you will play a pivotal role within the NATS SI Framework, responsible for end-to-end Service Design and engaging with both Programme and Service Operational Customers.

Key Responsibilities:

Accountable for end-to-end Service Design within the NATS SI Framework.<br />Manage the Physical Design Envelope and usage of Service Assets and Products.<br />Own and maintain Service Component Designs in accordance with NATS Operational, Service, and Security Regulations.<br />Develop relationships with Customers at the highest level to identify potential areas for future development.<br />Create and maintain a Service Catalogue and ensure Service Level Agreements are complete and cost-effective.<br />Govern the Solution and Service Design across Capabilities that underpin Consumer Services.<br />Escalate and manage Issues and Risks related to gaps in Service Design until resolved.<br />Provide support in balancing long-term and short-term cost benefits across capabilities. Job

Requirements:

Demonstrated leadership in Service Design focused on continual improvement.<br />Comfortable operating under high uncertainty, especially early in the service lifecycle.<br />Proven track record of balancing risk with reward.<br />Credible leader with excellent communication, influencing, and negotiation skills.<br />Experience leading multi-disciplinary teams across the full service lifecycle.<br />Successful track record in business change programmes or relationship management roles.<br />Strong written and verbal communication skills with the ability to influence at all levels.<br />Excellent understanding of ITIL methodologies and standards.<br />Good understanding of the NATS operating environment and strategic objectives.<br />Extensive Engineering/IT/Business management experience in a fast-paced, customer-centric environment.<br />Strong interpersonal skills with the ability to effectively communicate with stakeholders.<br />High levels of energy, drive, and resilience, with flexibility in a dynamic environment.<br />Determination to champion and improve customer satisfaction. Leadership &amp; Behavioural Attributes: Communicates clearly and promotes information flow across the company.<br />Acts with confidence to create a positive and engaging environment for growth.<br />Works collaboratively to achieve shared goals within the organisation.<br />Supports others to develop and use their capabilities effectively.<br />Organises people, time, and resources to achieve company objectives.<br />Takes initiative and holds others accountable for delivering measurable results.<br />Adapts to change and drives innovation to bring competitive advantage.<br />Operates efficiently with a focus on safety, commercial value, and operational rigour.<br />Builds services around customers, regulators, partners, and other stakeholders. Qualifications &amp; Experience: Degree in Engineering, Business, or IT, with equivalent knowledge acquired through experience in a safety-critical environment.<br />Ability to operate at level 6 (Initiate, Influence) of the Skills Framework for the Information Age (SFIA).<br />Evidence of ongoing Continual Professional Development beyond initial qualifications.<br />Experience in a Service Design Organisation delivering and developing safety-critical Services.<br />If you are a skilled Solutions Architect with a strong background in the Defence &amp; Security sector, we would love to hear from you